9000com Terms and Conditions – Your Rights and Platform Rules

1. Introduction

Welcome to 9000com, the online casino, slots, crash games, and Sports Betting platform operated exclusively for players in Brazil. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player" or "User") and 9000com ("Platform", "we", or "our").

By accessing, registering for, or using any 9000com service — whether on a computer, mobile device, or any other device — you expressly confirm that you have read, understood, and agree to all the Terms described herein, including our Privacy Policy and Responsible Gaming rules, which form an integral part of this document.

If you disagree with any part of these Terms, please do not use 9000com's services. Our support team is available 24/7 to answer any questions you may have before registering.

2. Eligibility

To use 9000com's services, Players must meet all of the following requirements:

• Minimum age: be at least 18 (eighteen) years of age. 9000com does not allow minors to access or participate under any circumstances. Identity verification is required during the registration process.
• Residence: be a resident of Brazil and hold a valid CPF.
• Legal capacity: have full legal capacity to enter into contracts, in accordance with the Brazilian Civil Code.
• Single account: each Player may hold only one active account at 9000com. Creating multiple accounts to obtain bonuses or circumvent restrictions is prohibited and will result in the permanent suspension of all associated accounts.
• Not be self-excluded: Players who have requested self-exclusion from 9000com may not create a new account during the active exclusion period.

9000com reserves the right to request supporting documents at any time — such as RG, CNH, CPF, or proof of address — for identity verification and compliance with responsible gaming rules. Failure to submit the requested documents within the stated timeframe may result in temporary account suspension.

3. Registration and Account

Registration at 9000com is free and takes place exclusively through the official website. During the process, Players must provide accurate, complete, and up-to-date information, including full name, CPF, date of birth, a valid email address, and a mobile phone number.

The Player is solely responsible for keeping their 9000com account credentials — username and password — confidential. We strongly recommend using strong, unique passwords. If unauthorized access is suspected, the Player must contact 9000com support immediately so that security measures can be taken.

9000com is not liable for financial losses resulting from the Player's voluntary or negligent sharing of login credentials. Each account is personal and non-transferable.

4. Deposits and Withdrawals

9000com operates exclusively in Brazilian reais (R$). All deposits, bets, bonuses, and withdrawals are processed in BRL, with no foreign currency conversion.

Accepted deposit methods:

• Pix (primary method — instant credit, available 24/7)
• Credit and debit card (Visa, Mastercard)
• TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and other banks)
• PicPay and Mercado Pago

The minimum deposit is R$ 20.00. 9000com charges no deposit fees; any bank charges are the Player's responsibility in accordance with their bank's policies.

Withdrawals: The standard withdrawal method is Pix, processed within 5 (five) minutes of request approval. The minimum withdrawal is R$ 50.00. The maximum withdrawal amount per transaction varies according to the Player's VIP level. Withdrawals above R$ 10,000.00 may be subject to additional security review before processing.

To unlock withdrawals, the Player must have completed identity verification (KYC) by submitting the required documents. 9000com reserves the right to hold withdrawals while any investigation into suspicious activity or fraud is ongoing.

5. Bonuses and Promotions

9000com offers welcome bonuses, reload bonuses, cashback, free bets, and free spins to its players. Each promotion has its own specific terms available on the Welcome Bonus page, which supplement and take precedence over the general provisions of this section.

General bonus rules:

• Each Player is entitled to the welcome bonus once only, on the first account created at 9000com.
• Bonuses carry a wagering requirement (rollover) that must be met before the bonus balance can be converted into real, withdrawable funds. The specific requirement for each promotion is outlined in the offer's terms.
• The deadline to complete the rollover is counted from the date the bonus is credited and varies by promotion.
• Bets placed on games excluded from bonus conditions do not count toward meeting the rollover requirement.
• 9000com reserves the right to cancel bonuses awarded in error or obtained through promotion abuse, including the creation of multiple accounts.
• Free bets are non-withdrawable — only the winnings generated from them can be converted to real balance, subject to the applicable rollover requirement.

6. Game Rules

All games available at 9000com — including slots, roulette, blackjack, baccarat, crash games, poker, and live game shows — are provided by certified third-party suppliers (Evolution, Pragmatic Play, NetEnt, Play'n GO, Spribe, BGaming, among others). The specific rules of each game are those set by the provider and displayed within the game interface.

Digital games operate with a Random Number Generator (RNG) audited by independent laboratories such as eCOGRA, BMM Testlabs, and GLI. Results are entirely random, and no 9000com employee or system can interfere with the outcome of any game.

In the event of a technical failure during a round — such as an internet disconnection, software error, or server interruption — 9000com will take the following steps:

• If the failure occurred before the bet was confirmed: the staked amount will be returned to the Player's balance.
• If the failure occurred after the bet was confirmed but before the outcome was determined: the result will be settled by the provider based on the round data recorded up to the point of the failure.
• 9000com is not responsible for connection failures originating from the Player's device or network.

7. Sports Betting and E-sports

The Sports Betting section at 9000com covers football (Brasileirão Série A, Copa do Brasil, Libertadores, and international competitions), MMA and UFC, e-sports (CS2, League of Legends, Valorant, Free Fire, and more), plus a range of other sports. The following rules apply to all sports bets:

• Odds: the odds displayed at the time of bet confirmation are the odds applied to the outcome. Any odds changes after confirmation do not affect bets already placed.
• Cancelled or postponed event: if an event is cancelled before it starts, all bets are voided and stakes are returned to the Player's balance. If an event is postponed to a different date, bets may be kept open or cancelled in accordance with the sport-specific policy.
• Live betting: bets placed during the event are subject to real-time odds and the acceptance window in effect. 9000com reserves the right to suspend live markets at any time.
• Accumulator bets: if a selection within an accumulator is voided, the total odds are recalculated without that selection. All remaining selections stay valid.
• Odds errors: bets placed at clearly incorrect odds — resulting from a technical or human error — may be cancelled by 9000com, with the staked amount returned to the Player.

8. Responsible Gaming

9000com is committed to healthy, responsible entertainment. We provide a set of tools that allow Players to manage their experience on the platform:

• Deposit limits: the Player may set a maximum daily, weekly, or monthly deposit limit. Once configured, the limit can only be increased after a 7-day cooling-off period.
• Session alerts: 9000com can set up session time reminders to notify the Player when a specific session duration has been reached.
• Temporary self-exclusion: the Player may request an account block for periods of 24 hours, 7 days, 30 days, or 90 days. During self-exclusion, access to the platform is restricted.
• Permanent self-exclusion: the Player may request permanent account closure at any time. This action is irreversible after the 30-day confirmation period.
• Full history: all bets, deposits, and withdrawals are available in the account history, allowing the Player to track their spending in real time.

The use of 9000com services is strictly prohibited for anyone under the age of 18. If you suspect a minor is using your account, block access and contact support immediately.

9. Account Suspension and Closure

9000com reserves the right to suspend or close any Player's account, with or without prior notice, in the following situations:

• Providing false information during registration or the identity verification process.
• Creating multiple accounts to improperly claim bonuses or benefits.
• Suspected fraud, money laundering, or criminal activity.
• Use of automation software, bots, or any tool that provides an artificial advantage in games.
• Abusive, threatening, or discriminatory behavior toward members of the 9000com support team.
• Violation of any provision of these Terms and Conditions.

In the event of termination for cause, 9000com may retain pending balances and bonuses until the investigation is complete. If the suspicion is not confirmed, the balance will be released to the Player. Balances obtained through proven fraudulent activity will be permanently cancelled.

Players may also request voluntary account closure at any time by contacting 9000com support. Withdrawal of any remaining balance will be subject to the processing rules in effect at the time.

10. Privacy and Data Protection (LGPD)

9000com processes Players' personal data in full compliance with Brazil's General Data Protection Law (LGPD – Lei nº 13.709/2018). The data collected — such as name, CPF, email, phone number, and payment information — is used exclusively to:

• Processing registrations, deposits, bets, and withdrawals on the platform.
• Verify the Player's identity and eligibility.
• Meet applicable legal and regulatory obligations.
• Send account-related communications, promotions, and 9000com updates (subject to the Player's communication preferences).
• Prevent fraud and ensure platform security.

9000com uses 256-bit SSL encryption to secure all communications between the Player's device and our servers. Your financial information — such as your Pix key, card details, or bank account — is never shared with unauthorized third parties.

To exercise your rights under the LGPD — such as access, correction, deletion, or portability of your data — the Player may reach out by email contato@9000com.best. For full details, please refer to our complete Privacy Policy.

11. Intellectual Property

All content on the 9000com platform — including its logo, brand, text, images, design, interface, software, and all other elements — is protected by intellectual property rights. The following are expressly prohibited:

• Copying, reproducing, or distributing any 9000com content without prior written authorization.
• Using the 9000com brand in any way that implies unauthorized association or endorsement.
• Reverse engineering, decompiling, or attempting to extract the source code of any platform software.

The games available on 9000com are owned by their respective partner providers and protected by their own licenses and copyrights.

12. Changes to the Terms and Conditions

9000com reserves the right to modify these Terms and Conditions at any time, with or without prior notice, to reflect changes in Brazilian law, platform operating practices, or regulatory requirements.

Material changes will be communicated to the Player via their registered email and/or a prominent notice on the 9000com website at least 7 days in advance. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Terms.

We recommend that Players check this page periodically to stay up to date with the latest version of 9000com's Terms and Conditions. The date of the most recent update is always shown at the top of this document.

13. Jurisdiction and Applicable Law

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, including the Brazilian Civil Code, the Consumer Protection Code (Law No. 8,078/1990), and the General Data Protection Law (Law No. 13,709/2018).

For the resolution of any disputes or controversies arising from the use of the 9000com platform, the parties elect the courts of the district of São Paulo/SP as the competent jurisdiction, expressly waiving any other, however privileged it may be.

9000com encourages players to resolve disputes amicably through customer support before pursuing any legal action. Our team is available 24 hours a day, 7 days a week, to mediate and resolve issues efficiently and fairly.

14. Contact

For questions, complaints, or requests related to these Terms and Conditions, please contact the 9000com team through the following channels:

• Email: contato@9000com.best
• Live chat: available within the platform, 24 hours a day, 7 days a week
• WhatsApp: available for urgent queries and account issues

The average response time for 9000com support is under 3 minutes on live chat. For matters requiring more detailed review — such as withdrawal disputes or bonus reviews — the response time is up to 48 business hours by email.